Privacy Policy

Sarupaning Araceae — Growing Tropical Aroids From Pasundan

Last Updated: September 2026

Sarupaning Araceae ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from sarupaningaraceae.co.id.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Data Controller

Sarupaning Araceae is the data controller responsible for your personal information.

  • Business Name: Sarupaning Araceae
  • Business Address: Subang, West Java, Indonesia
  • Contact Email: info@sarupaningaraceae.co.id
  • WhatsApp: +62 895 3203 21329


1. Information We Collect
We collect personal information that you voluntarily provide to us when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to emails or promotions

    This information may include:
  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (securely processed by third-party providers)
  • Order history and preferences


2. Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and tracking technologies

This data helps us improve website performance and user experience.

3. How We Use Your Information
We use your information to:

  • Process and fulfill orders
  • Provide order updates and customer support
  • Improve our products, services, and website functionality
  • Send promotional or marketing communications (with your consent)
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations


Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contract performance — to fulfill your order
  • Legitimate interest — to prevent fraud and improve our services
  • Consent — for marketing communications
  • Legal obligation — to comply with applicable laws
  • You have the right to withdraw consent at any time.

Marketing Opt-Out
You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at info@sarupaningaraceae.co.id


4. Sharing of Information
We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to:

  • Process payments
  • Ship orders
  • Manage email communications
  • Comply with legal or regulatory requirements

All third-party service providers are required to protect your data.

5. Payment Security
Payment information is handled securely by third-party payment service providers. Sarupaning Araceae does not store or have direct access to your full payment details.

6. Cookies & Tracking Technologies
We use the following types of cookies:

  • Essential cookies — required for the website to function (e.g., cart, checkout)
  • Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics, Shopify Analytics)
  • Marketing cookies — used to deliver relevant ads (e.g., Meta Pixel, Google Ads)

You may disable cookies through our cookie banner or your browser settings; however, some website features may not function properly.

7. Data Retention
We retain personal information for the following periods:

  • Order data: 7 years (tax & accounting requirements)
  • Marketing data: until you unsubscribe
  • Website analytics: 26 months (Google Analytics default)
  • Customer support records: 3 years after last interaction


8. Your Rights
Depending on your location, you may have the following rights:

  • Right to access — request a copy of your personal data
  • Right to rectification — correct inaccurate data
  • Right to erasure ("right to be forgotten") — request deletion of your data
  • Right to restrict processing — limit how we use your data
  • Right to data portability — receive your data in a portable format
  • Right to object — object to certain processing (e.g., marketing)
  • Right to lodge a complaint — with your local data protection authority

To exercise these rights, contact us at info@sarupaningaraceae.co.id.

9. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure your data remains protected in accordance with this Privacy Policy.

Where required, we use Standard Contractual Clauses (SCCs) approved by the European Commission for data transfers outside the EEA.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party website you visit.

11. Children's Privacy
Sarupaning Araceae does not knowingly collect personal information from children under the age of 16. If you believe such information has been collected, please contact us so we can remove it.

12. Data Breach Notification
In the event of a data breach that may affect your personal information, we will notify affected users and relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable laws.

13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage customers to review this policy periodically.

14. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: info@sarupaningaraceae.co.id
WhatsApp: +6289674922408
Business Address: Subang, West Java, Indonesia
Business Hours: Monday–Saturday, 08:00–17:00 WIB (GMT+7)
Contact Page: Contact Us

 


Sarupaning Araceae
Subang, West Java, Indonesia
Website: sarupaningaraceae.co.id