Shipping policy

• No Import Permit or Green Label required from the buyer
• Shipments are dispatched approximately twice per month
• Handled in cooperation with our overseas partners, requiring additional transit time for Quality Control and Repacking before final delivery
• Highly recommended — historically shown a very low risk of damage
• For USA domestic delivery, shipping is handled by USPS Regular Service
• Upgrade to Next Day Service available upon request — additional costs apply based on destination address

• Requires the buyer to provide a valid Import Permit and Green Label, in accordance with the destination country's regulations
• Shipments are sent directly from our greenhouse to the recipient's address — no transit or consolidation process
• For shipments to the USA, a USDA APHIS Import Permit may be required depending on plant species and quantity. Please contact us before ordering to confirm requirements
• All import duties, taxes, and customs fees are the sole responsibility of the buyer. These fees are determined by the courier and local authorities, and are beyond our control

Important for Canada (DHL Express): Please contact our customer service and provide a valid Import Permit before your order can be shipped.

Note: This fee applies to all international orders, including those eligible for free shipping.

• USA $50
• Asia $60
• Europe $65
• South America $165*

• Destination Rate
• USA $50 flat (regardless of plant quantity)
• Canada $30/plant** (1–20 plants)<br>**$27/plant (20–50 plants)
• $26/plant** (50–100 plants)<br>**$25/plant (100+ plants)
• Canada — DHL Express:
• $65 flat. Import Permit required.
  

• USA: $1,000 or more
• All Other Countries: $750 or more

Note: Free shipping applies to DHL Express only. Cargo Shipping rates still apply for USA and Canada. The $20 Phytosanitary Certificate fee still applies to all orders.

• Plant preparation and inspection
• Laboratory inspection
• Issuance of Phytosanitary Certificate
• Secure packaging
  
  Estimated processing time: 7–14 business days

Packing typically begins 2–3 business days after order confirmation. Full preparation (inspection, phytosanitary, packing) is completed within 7–14 business days.

This timeline may vary depending on inspections, public holidays, or weather conditions.

• Average international transit time: 3–5 business days after dispatch
• Delays may occur due to customs inspections, weather conditions, or courier handling beyond our control

• Phytosanitary Certificate
• Commercial Invoice
• Packing List
• Other standard export documents (if applicable)
• Cargo Shipping: Buyers do not need to prepare any documents
• DHL Express: Buyers must provide their Import Permit

• Small leaf spots
• Minor cosmetic damage
• Temporary stress caused by shipping

Note: Buyers may be subject to import duties typically ranging from 5–15% of the declared value, depending on destination country.

• The package arrives with severe damage or the plant is Dead on Arrival (DOA)
• Clear photos or videos are submitted within 24 hours of delivery
• The shipping box, labels, and plant condition are clearly visible
  
  Claims submitted after 24 hours will not be accepted.

• Orders are considered final
• Cancellation requests may be submitted within 3 days of the order date and will be reviewed on a case-by-case basis
• After 3 days, cancellations cannot be processed
• Plant changes are allowed before the laboratory inspection process begins
• Shipping fees are non-refundable once the process has started
  

  For full details, please refer to our Return & Refund Policy.